35 Interview Questions for an Account Coordinator (Plus Sample Answers)
Account coordinators help account executives with different tasks and find out what a client wants. Prepare ahead of time if you want to be an account coordinator. If you know what kinds of questions a hiring manager might ask, you can answer them with more confidence. This article has a list of different account coordinator interview questions that hiring managers may ask, as well as some sample answers that you can use as a guide.
11 general questions to ask a potential account coordinator
Hiring managers often ask questions at the start of an interview to learn more about you. Some of these questions could also be about what you want to do with your career and what skills you have in general. A hiring manager needs to know more about you to decide if you are a good fit for the job and their office culture. Here are some basic questions that a hiring manager might ask:
- Tell me about yourself.
- What do you like best about being a coordinator for accounts?
- What do you dislike most about being an account coordinator?
- Why did you want to work as an account coordinator?
- What do you do best as the person in charge of the accounts?
- What’s the worst thing a person in charge of the books can do?
- When you’re not working, what do you like to do?
- In ten years, where do you want to be?
- How much would you like to make?
- Why do you want to stop working at your current job?
- When can you get started?
10 questions about your past and present
As the interview goes on, the hiring manager may ask you about your past jobs and where you went to school. When you ask these questions, it helps them decide if your background is right for the job. Review these possible questions about your work and school history:
- Tell me about the relevant jobs you’ve had.
- Where did you get your credentials to be an account manager?
- How do you keep learning new things in your field?
- Tell me about the sales contracts you’ve made in the past.
- What do you think a good account coordinator needs to have the most?
- Tell me about a time you helped a salesperson keep a client by giving them advice.
- Do you know how to start people off? How do you do that?
- How did the job you had before this one prepare you for this one?
- Tell us about the accounting apps and software you have used.
- Tell me about a time when you had to make something to sell.
11 in-depth questions
During the interview, the employer may try to find out how much you know about being an account coordinator. Situational questions, for example, help them figure out how you might act in different situations at work. Think about these detailed questions an employer might ask you:
- Have you ever disagreed with your boss about something? What went wrong, and how did you fix it?
- How do you plan your time as an account coordinator?
- How do you decide how to rank requests from sales reps and account managers?
- Tell me about a time when you had to make a hard cold call but still made a sale.
- Tell me how you might improve our sales processes.
- How do you handle customer complaints?
- Have you ever made a mistake as a client account manager? How did you make it better?
- Try to get me to buy something from you.
- Tell me about how you deal with stress at work.
- Tell me about a time you fixed a problem at work.
- What could you put in a sales proposal?
3 interview questions and sample answers
Before a job interview, think about how you might answer certain questions. Having your friends and family act out an interview can help you think of good answers. It also gives you the chance to learn useful information. Use these questions and answers as a guide for what to say to a hiring manager:
1. What would you do if you didn’t know how to answer a client’s question?
Even though it’s important to know about your field, your boss might understand if you sometimes need help. This is a question that hiring managers might ask to see how well you can work under pressure. Talk about how well you communicate and how willing you are to ask for help when you need it in your answer.
“I know that I might not know the answer to every client question, since account coordinators help account executives. In this case, I would tell the client that I don’t know the answer to their question, but that I can ask an account executive and get back to them as soon as possible. Being honest with them can help you get along better with them and keep the relationship going. Then, I would ask an account executive the question or remind myself to ask them at the right time to make sure the client got an answer.”
2. Tell me about a time you helped make your company’s sales process better.
This is a question a hiring manager might ask to see how well you can sell for a company. It also shows them how well you can analyze and think critically. When you answer, show that you can look at a sales process, analyze it, and give constructive feedback and ideas for how to make it better.
“At one of the most recent jobs I had, it was hard for the company to keep track of each team member’s sales. When I heard this, I suggested they use a pipeline management tool, which shows the sales process visually and makes it easier to keep track of. When team members used the tool, it was easier for them to find sales opportunities and close deals. Our sales went up by 30 percent the next quarter.
3.Tell me about a time when you had a different idea than a client. What did you say?
When you don’t agree with a client, it helps to know how to fix the problem so you can keep their business and trust. Hiring managers might ask you this question to see how well you can solve problems and deal with conflicts. When you answer, be sure to say how you use these skills when you and a client don’t agree.
Example: “A client at my last job told me I never answered their emails. When they told me, I checked my inbox and my spam folder to see what was going on. Then I told them it had been a while since I had heard from them. After I confirmed my email address, we found out that they were sending emails to the wrong address. I told them I was sorry and gave them my correct email address and a phone number they could use to reach me.