Interview Questions for Desktop Support
Desktop support is a job that requires patience, technical knowledge, and good communication skills. In a job interview in this field, you should be able to show that you are good at solving problems and getting along with other people. Still, the interview process won’t be all that different from what it would be in other fields in many ways. To be ready, you should have answers ready for questions that are often asked.
Common interview questions about desktop support and their answers
Even though some general questions could be asked in a lot of interviews, it’s important to tailor your answers to the desktop support job you’re interviewing for. On the other hand, some questions are meant to get you to talk about specifics. The eight questions below are pretty typical for an interview in desktop support, and there are examples of how to answer them.
1. Tell me something about you
In most industries and jobs, you will be given the chance to talk about yourself. Desktop support is no different. Most of the time, hiring managers ask this question to find out more about you and give you a chance to talk about your skills and experience that are relevant to the job.
You can answer by describing what you do at your current job and what makes you the best person for the role. Focus on skills and traits that are important for the job, and give real-life examples of how your desktop support skills helped you solve a problem. The pace and tone of the rest of the interview could depend on how you answer this question. Make sure you know what the job entails and answer in a way that reflects what the hiring manager is looking for in the perfect candidate. Also, try not to say bad things about your old jobs or bosses.
“I work as IT support for a Fintech company, where I deal with network problems and make sure computers stay connected to the company intranet and the internet.
I have a degree in computer engineering and am a Microsoft Certified Network Engineer. Cisco and Oracle also gave me other certifications. Thanks to my technical skills, I have worked in desktop support at a 5-star resort hotel, a bank, and an insurance company, where I worked with other people to keep computers and IT systems working in a safe environment.
I get that you need someone who not only knows how things work but also knows how to work with different people in different situations. As someone who can work late into the night to make sure there are no computer problems when employees return to work in the morning, my goal is to use my skills to make the organization run smoothly.
2. Why did you decide to become a desktop support specialist?
This question can help the interviewer learn more about what drives you as a job applicant. The hiring manager wants to know if you want the job because of the good pay or because you want to help solve problems.
As a candidate, this is your chance to show how interested you are in the industry, how much you know about it, and what you can offer if you get the job. Even though money is a motivator, talk about what else about desktop support makes you excited about the job. Is it because you like to fix computers? Or is it your deep understanding of programming and how it can be used?
Before the interview, it’s a good idea to read and understand the job description. This gives you a clear idea of what the job entails and the skills you’ll need to do it well, so you can make your answer fit as closely as possible to what the recruiter is looking for.
Show in your answer that you know how important desktop support is to the smooth running of the whole office, since most departments depend on IT support for many of their tasks.
“I went into technical support because I love computers and helping people with their problems. Some people might take technical knowledge for granted, but it can make a huge difference for clients’ businesses and the way a company runs. I think being a desktop support technician will give me the chance to help customers and make their lives and businesses easier while letting me do what I like best.”
3.Why do you want to work for our company?
This question shows how much you want to work for that particular employer. Show the recruiter that you understand the company’s goals and mission and that you want to help it reach those goals.
Talk about a specific thing that made you want to apply for the job, like how much you like the company’s culture or how it helps its employees grow. You could also say if the organization supports a public service or environmental project that you care about.
Your answer will show the interviewer if you did any research on the company before the meeting. Use the chance to show how much you really care about the organization.
Example: “I wanted to work for your company because your products help reduce carbon emissions and make food production less harmful to the environment. Your work is making millions of people’s lives better around the world, especially in developing countries, and I feel like working here will give my career and personal life more purpose and meaning.
4. How do you figure out what’s wrong?
This is another common IT desktop support interview question, since your job is to help people who don’t know much about computers fix their technical problems. Your answer should show that you know what problems users usually have and how to fix them quickly.
The process of troubleshooting involves finding a problem by gathering facts, diagnosing the problem to find out what caused it, and putting a fix in place. No matter how you solve problems, make sure your method is easy to change to fit different situations. This will help you solve problems quickly and effectively.
“First, I try to find out as much as possible about the problem. This lets me find and confirm the problem quickly. Next, I deploy common solutions. If the problem keeps happening, I use more advanced tools to figure out what’s wrong and do more research. When I fix the problem, I make any repairs or replacements that are needed and test everything very carefully to make sure the problem is gone.”
5. How do I start the operating system in safe mode?
You can show how much you know about Windows operating systems by answering this technical question. Most of the time, you will answer this question with words, but your interviewer may ask you to show them or write down the steps. Make sure that your answer includes a step-by-step description of how to do the job. If there are more than one way to start in safe mode, write out the steps for each way.
Example: “To start a system in safe mode, close all the programs and reboot. When the OS is starting up, press the F8 function key several times until the screen shows multiple booting options. Move the cursor to the Safe Mode option in the window and press Enter on your keyboard.”
6. Tell me about the NTLDR error.
This is another technical question about computer networks that tests how much you know about them. The network loader, or NTLDR, is a very important part of the system OS. This error shows up when the OS doesn’t have the file. Copy the NTLDR file from the OS CD to fix the problem.
In your answer, talk about what the error means and what it does to the way a computer system works. Next, make a plan for how to fix the problem.
Example: “The NTLDR error appears when the operating system is missing the network loader file. I will put a new version of the file on the system and restart it to fix the problem.”
7. Have you ever been unable to solve a technical problem on your own? How did you deal with the problem?
Good candidates know what they can and can’t do, which shows that they can work with others. If someone asks you this question, try to tell the truth. There will likely be times when you can’t fix a problem by yourself and a search on the internet won’t be enough. A coworker with more experience may be the best person to solve the problem quickly so that the user can get back into their system.
Use this question to show that you can work with others and ask for help from them when you’re stuck. Your interviewer might think it’s a good thing that you ask for help when you need it.
Example: “A while back, I was trying to clean a computer that had dangerous malware on it. Even though I used every advanced tool in my toolbox, the system was still infected. The problem was hard to solve because the hard drive had been hacked and sensitive files were on the system. When I told a coworker about the problem, he told me about a tool I didn’t know about. With that tool, I was able to get rid of the malware without losing any of the computer’s files.
8. Which is more important: technical skills or people skills?
Part of being a good employee is getting along well with other people, in addition to knowing your job well. To give a good answer to this question, you should explain why both types of skills are important and how they help you do your best job.
You may need to put technical skills at the top of your list, but being able to reassure someone whose system just crashed as they were finishing an important project is a good trait to have. Even if you have a technical job, you need people skills because of this.
Example: “I think both skills are important for giving users a good experience. You need the right technical skills to solve people’s IT problems in a quick and effective way so that productivity doesn’t go down. But all relationships depend on being able to get along with other people. To start and keep a relationship with a user, you need to be able to actively listen, communicate well, and show empathy.