Interview questions like “Why do you want to work in customer service?” are frequently asked.
When you apply for a job in customer service, it’s common for the interviewer to inquire about your motivations. It’s essential to be ready for the most common interview questions if you want to stand out in a crowded job market. When asked “Why do you want to work in customer service,” you have the chance to show off your familiarity with the field and enthusiasm for the position.
Why do you want to work in customer service is a common interview question, and this article explains its intent and offers examples of effective responses.
Why companies want to know why you want to work in customer service
Asking you to explain why you want to work in customer service will allow the interviewer to gauge your enthusiasm for the role. When you are interviewing for a career in customer service, you should be prepared to hear this question because it is simple but highly helpful to the interviewer. Every time a recruiting decision is being considered, it is essential to find a candidate that is passionate about the position. When a worker is happy with their job and their circumstances, they work more effectively.
Commitment is valued highly in any position requiring interaction with the public, such as working as a customer service representative. When you speak with clients, you are the company’s authorized spokesperson, so you must be able to do it well. This question enables the interviewer to determine whether you value the position more than just a paycheck and whether you can be relied upon to make a good first impression on all clients.
When asked “Why do you want to work in customer service,” how should you respond?
Preparation is the key to giving a persuasive answer to every interview question. You can prepare for a question about your interest in a customer service job by using the following advice:
1. Remain focused on the position you want.
Because not every customer service function is the same, your interviewer may have different expectations for you. The best traits to emphasize for a phone-based job handling product returns in large part would not all be transferable to a position with another company where you would be meeting with customers face-to-face and guiding them through different service plans, for example. Always make sure that your response reflects the quality of customer service you would offer if hired.
2. Exhibit enthusiasm for the opportunity.
It’s important to keep your response in an upbeat and enthusiastic tone. Be sure to convey your excitement about the possibility of working in customer service while maintaining a professional tone in your voice and terminology.
Working in customer service has its disadvantages, like any career choice, such as dealing with furious and challenging clients, but you should avoid mentioning any of these disadvantages while responding. Focus on the features of the stance that appeal to you and remain positive in your response.
3. Emphasize your interactions with customers.
Since selling yourself as the best applicant for the open position is the main goal of any interview, make the most of every opportunity to draw attention to your skills. Asking a question about what first attracted you to the field is one of the most straightforward strategies to use in this situation.
Mention the qualities you believe are most critical for a position in customer service, such as tolerance, empathy, and communication, and describe how you excel in each. This shows that you are fully aware of what would be expected of you if you were hired for the position and also gives you the chance to highlight the crucial job characteristics that you feel you most convincingly exhibit.
4. Discuss helping others.
You should make sure to emphasize this when applying because having a sincere desire to help people is a requirement for success as a customer service agent. By demonstrating a passion for helping others, you can persuade the interviewer that you have what it takes to be successful in the customer service position.
5. Keep in mind how important the company’s customer service division is.
Regardless of the industry you work in, maintaining customer and client happiness is an essential part of success. Regardless of the product or service a company offers, effective customer service agents are an important part of the team because happy customers are good for the bottom line.
This gives you the chance to underline the value of a customer service department inside a company and to express your excitement at the potential of helping it develop. You can make a good impression with your response by remembering that most interviewers look for candidates who are confident in their ability to succeed and who are willing to accept responsibility.
6. Demonstrate your suitability for the company.
Researching the company you’re applying to is essential before an interview because it will help you present yourself in the best possible way. Express your enthusiasm for the position while mentioning how you think you would fit in with the company. You can evaluate your suitability for the specific customer service position offered by the organization as well as how well your preferred working style matches with the corporate culture.
7. End on a positive note.
It’s important to end on a positive note because the question inquires as to why you are interested in the position you are seeking. Maintain an optimistic attitude and say you would be pleased to take the job because you think it’s a terrific opportunity.
Examples of answers
If you’re preparing for a meeting to interview for a position in customer service, the following sample responses may help you come up with one that impresses your interviewer:
Picture 1
“As soon as I saw the advertisement for your new customer service representative, I knew I had to take advantage of the opportunity. As someone who firmly believes in the positive effects that regular exercise can have on a person’s life, the opportunity to work for a gym is great for me. I’ve worked in retail for a long time, and I have a lot of experience helping customers who are having problems. I’m ecstatic to have the opportunity to help everyone maximize their gym time.”
Picture 2
“I’ve worked in customer relations for the past ten years, and I find it to be a tremendously rewarding field. Although not all clients are in the best of moods when they first call, I am aware that when you can fix their problems and turn an angry customer into a satisfied one, it is one of the most fulfilling moments you could want for at work. I would welcome the chance to prove that I am capable of the job by working for one of the largest companies in the state, which offers more opportunities to ensure that customers are delighted with the service they received.”
Picture 3
“I’ve always been good at customer service because I like interacting with people. Working in customer service gives me the opportunity to solve problems, which is really satisfying. It is a good fit since I can speak to consumers who call from a place of truth, which always produces better results. I can honestly promote the things for which I’m giving service. Additionally, I have always been a supporter of your business and only use your products in my own home.”
Example 4
“I have a large number of family members who are employed in the medical field, so I was unable to decline the opportunity to work in customer service for your hospital. I like occupations that allow me to interact with people all day because I’m a people person. I get to help people obtain the care and assistance they need to live happier, better lives because I work in a hospital. If you were to hire me, I would be a dedicated and beneficial member of your team.”
Example 5
“When I discovered that your company was hiring for your customer support department, I immediately felt a connection. I have spent my entire life working with technology, therefore I am highly familiar with computers and other gadgets. A job in customer service enables me to make the most of the skills I’ve worked so hard to build. I also like helping people use technology to its fullest. I’ve always been the go-to person for computer help among my friends and family, so the opportunity to do it professionally allows me to spread my knowledge even farther. I embrace the opportunity.”
